Support

How do I cancel my subscription?

In the Grein app, go to Settings → Subscription, then turn off Auto-renew, or tap Manage subscription and choose Cancel. You keep access until the end of the period you've paid for. To avoid being charged after a free trial, cancel before the trial ends.

How do I delete my account?

In the Grein app, go to Settings → Account → Delete account. This permanently deletes your account and the data stored with it, including your journal photos. Deleting your account also cancels your subscription immediately, so you won't be charged again.

I got a new iPhone. How do I get my journal back?

Install Grein and sign in with the same account (the same email and password). Your journal, Saga, garden plans, map tags and tracks are backed up to your account and come back automatically.

I have a billing question

Grein is sold by KiddsKastle LLC, and payments are processed securely by Stripe, so charges come from KiddsKastle LLC through Stripe. To see your plan, invoices and receipts, go to Settings → Subscription → Manage subscription in the app. For anything else, email [email protected].